Terms of sale
OVERVIEW
These General Terms and Conditions of Sale and Use (T&Cs) govern the use of this website, as well as the orders and sales made on it, namely My Golden Dress. By accessing our website https://mygoldendress.com and using our services, you accept these terms in their entirety.
On this site, the terms “we”, “our” and “us” refer to My Golden Dress. My Golden Dress offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting this site and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following terms (“Terms and Conditions of Sale”, “Terms and Conditions of Sale and Use”, “Terms”), including additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of this site, including but not limited to users who browse the site, who are vendors, customers, merchants, and/or contributors of content.
All new features and tools which are added to this store in the future shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on shopify.com. They provide us with the e-commerce platform that allows us to sell our products to you.
The Seller’s contact details are as follows:
My Golden Dress
Registered with the Trade and Companies Register of Aix-en-Provence under number 979673423
20 PLACE PRÉFET DE MORANT 13540 PUYRICARD
Email: mygoldendress.contact@gmail.com
ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE
By accepting these Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor under your responsibility to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to the services to anyone at any time, for any reason whatsoever.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and that this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our prior written authorization.
The headings used in this agreement are included for convenience only, and will neither limit nor affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be relied upon as your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources. If you choose to rely on the content presented on this site, you do so at your own risk.
This site may contain certain prior information. Such prior information, by nature, is not current and is provided for informational purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.
ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products may be modified without prior notice.
We reserve the right at any time to modify or discontinue the Service (as well as any part or content of the Service) without notice and at any time.
We shall not be liable to you or any third party for any price change, suspension or interruption of the Service.
My Golden Dress reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order shall be the only price applicable to the customer.
The prices indicated do not include shipping costs, which will be charged where applicable, and specified to the customer before final validation of the order.
Payment of the full price must be made at the time of ordering. At no time may the sums paid be considered as deposits or installments.
To benefit from a promotional code consisting of a reduction on the entire order or on a product, it is the customer's responsibility to enter the code provided by the seller at the end of the process, after completing all the necessary steps for the order.
ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Our products are exclusively available online on our website. These products may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We have made our best efforts to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions and all product prices may be modified at any time without prior notice, at our sole discretion. Any offer of service or product made on this site is void where prohibited by law.
We do not guarantee that the quality of any products you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please refer to our Return Policy.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
If you use optional tools offered on the site, you do so at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or new features on our site (including new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions of Sale and Use.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to examine or evaluate their content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services, or for any other materials of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
ARTICLE 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by mail or otherwise (collectively, “comments”), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions of Sale and Use.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain unlawful, defamatory, offensive or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ARTICLE 10 – PERSONAL INFORMATION
The submission of your personal information on our store is governed by our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and Conditions of Sale and Use, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, independent website or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 13 – INTELLECTUAL PROPERTY
All content present on this site, such as texts, images, logos, and other graphic elements, is protected by intellectual property rights. Any unauthorized reproduction or use of these elements is strictly prohibited and may be subject to legal proceedings.
ARTICLE 14 – SELLER LIABILITY – WARRANTIES
The products provided by the seller benefit from:
• the legal guarantee of conformity, for defective, damaged or non-compliant products,
• the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and making them unfit for use.
Provisions relating to legal warranties :
Article L217-4 of the French Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation where this has been made their responsibility under the contract or has been carried out under their responsibility.”
Article L217-5 of the French Consumer Code
“The goods are in conformity with the contract:
1) If they are fit for the purposes for which goods of the same kind are normally used and, where applicable:
• if they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer as a sample or model;
• if they present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labeling;
2) Or if they have the characteristics defined by mutual agreement between the parties or are suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.”
Article L217-12 of the French Consumer Code
“The action resulting from lack of conformity is subject to a limitation period of two years from the delivery of the goods.”
Article 1641 of the French Civil Code
“The seller is bound by the warranty for hidden defects in the goods sold which render them unfit for their intended use, or which so diminish that use that the buyer would not have acquired them, or would have paid a lower price, had they known of them.”
Article 1648 paragraph 1 of the French Civil Code
“The action resulting from latent defects must be brought by the buyer within two years from the discovery of the defect.”
Article L217-16 of the French Consumer Code
“When the buyer requests from the seller, during the course of the commercial warranty granted at the time of acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the duration of the warranty remaining to run. This period runs from the buyer’s request for intervention or from the date the goods are made available for repair, if this is subsequent to the request.”
To exercise their rights, the Customer must inform the Seller, in writing (email or mail), of the non-conformity of the Products or the existence of hidden defects from the moment they are discovered.
The seller will refund, replace or repair products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed based on the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.
Refunds, replacements or repairs will be carried out as soon as possible and no later than 30 days following the seller’s acknowledgment of the defect. This refund may be made by bank transfer.
The seller shall not be held liable in the following cases:
• non-compliance with the legislation of the country in which the products are delivered, which it is the customer's responsibility to verify,
• misuse, professional use, negligence or lack of maintenance by the customer, as well as normal wear and tear, accident or force majeure.
The photographs and graphics presented on the site are not contractual and shall not engage the seller’s liability.
In any case, the seller’s warranty is limited to the replacement or reimbursement of non-compliant or defective products.
ARTICLE 15 – MODIFICATIONS TO THE TERMS AND CONDITIONS OF SALE AND USE
You can review the most current version of the Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to check our site regularly for changes. Your continued use of or access to our site following the posting of any changes constitutes acceptance of those changes.
ARTICLE 16 – RETURNS
We hope that your order will fully satisfy you.
However, if you wish to make a return, you have a period of 14 days from the date of delivery to request an exchange or a refund.
RETURN CONDITIONS
• Items must be new, unworn, unwashed, in their original packaging with the tag intact.
• Any return that does not comply with these conditions will be refused.
PROCEDURE
1) Contact us at the following address : mygoldendress.contact@gmail.com to register your return request.
2) Wait for our confirmation by email before sending your item.
3) Complete the return form that will be sent to you, then place it inside your package.
4) Return your item within 14 days after receipt, along with your invoice.
Without prior confirmation from us, no return will be accepted.
RETURN COSTS
Return shipping costs are the responsibility of the customer.
Initial delivery costs are non-refundable, except in the case of an error on our part.
REFUND TIMEFRAME
Once your return has been received and inspected, the refund will be processed within 3 to 10 business days.
You will receive an email notification as soon as your refund is initiated.
IMPORTANT NOTES
• After the 14-day period following receipt of the package, no returns will be accepted.
• From the moment the return is approved, the customer has an additional 14 days to send the package back. After this period, no return will be accepted.
• Items returned without prior validation will be sent back at your expense.
For any questions, our customer service is available at: mygoldendress.contact@gmail.com
ARTICLE 17 – DELIVERY
The ordered products are shipped to the address provided by the customer at the time of the order. We cannot be held responsible in the event of delay or failure of delivery due to an incomplete or incorrect address provided by the customer.
Processing and delivery times vary depending on the chosen shipping method and destination.
Please note that delivery times may be extended during exceptional periods (especially during holiday seasons).
The Customer is invited to check the condition of the package and its contents upon receipt. In the event of a missing or damaged item, any claim must be sent as soon as possible by email to: mygoldendress.contact@gmail.com
The request must be accompanied by photos of the package (external and internal), the concerned items, as well as any element allowing the issue to be identified.
Please specify in your message: the order number, the Customer’s full name, as well as the references of the concerned items.
The Seller reserves the right to refuse any claim in the absence of sufficient evidence to establish the reality of the issue or damage.
In accordance with legal provisions, the Seller remains responsible for the products until their actual delivery to the Customer.
In case of loss, theft or damage to the package before its delivery, the Seller undertakes, after verification with the carrier, to reship the product or issue a refund.
Once delivery is confirmed by the carrier, the Customer is invited to report any issue within a reasonable time after receipt.
FREE SHIPPING OFFER
Free shipping is not available in all countries. It only applies to selected destinations and for orders over a minimum amount of €150. Eligible countries and the relevant shipping carriers are listed below.
- France: via Chronopost and Mondial Relay
- Monaco: via Chronopost and Mondial Relay
ARTICLE 18 - GIFT CARD
The electronic gift card is valid only on mygoldendress.com and for the duration indicated at the time of purchase. It cannot be exchanged, refunded, redeemed for cash value, or used for any form of change or partial refund.
The gift card can be used in one or several transactions, within the limit of its available balance.
