We use Shopify Payments, one of the world’s leading payment processors. Thanks to this, all your data is fully secure.

The preparation time is generally 1 to 3 business days. Once your order is ready, it is shipped according to the selected delivery method.

Pre-order items have specific timeframes, which are indicated directly in their product description. We invite you to review them before confirming your order.

Important: During busy periods (especially holidays), preparation times may be slightly extended.

We place great importance on the visual accuracy of our products. However, slight variations may occur depending on lighting, screen settings, or certain manufacturing updates. These nuances are part of the product and do not affect its quality in any way.

If you choose delivery to a pick-up point, you will need to select your collection point after confirming your order so that it can be shipped.

Please ensure that the postal code entered matches the address of the selected pick-up point.

If no pick-up point is selected, we will automatically choose the nearest one to the address provided when placing your order.

If you experience any difficulty selecting your pick-up point, feel free to contact us by email at: mygoldendress.contact@gmail.com

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track your parcel in real time via the carrier’s website.

If you do not receive this email or if you have any questions, please feel free to contact us at: mygoldendress.contact@gmail.com

We invite you to first check whether our emails have been placed in your spam folder.

If not, or if you have not received anything, please feel free to contact us at mygoldendress.contact@gmail.com so that we can update your information.

Your order number can be found in the confirmation email sent to your email address after your purchase.

You can also find it in the shipping confirmation email once your order has been dispatched.

An order can be modified as long as it has not yet been processed by our team.

For any request, please contact us as soon as possible after placing your order, we will do our best to assist you.

Once the order has been confirmed, it can no longer be cancelled. However, you may return it after receiving it.

If your parcel is not collected within the required time and is returned to us, no refund will be issued.

A reshipment may be offered, with the costs borne by the customer.

We invite you to check with those around you or with your pick-up point.

If you cannot locate your parcel, please contact us as soon as possible with your order number at: mygoldendress.contact@gmail.com

We will open an investigation with the carrier to understand the situation and provide you with an appropriate solution.

If you receive a defective item or an item that does not match your order, please contact us within 48 hours of receipt.

Please include photos of the item concerned as well as your order number in your message so that we can process your request quickly.

We record all order preparations and will open an investigation if necessary to verify the situation and provide you with a prompt solution.

After verification, we will offer an appropriate solution (exchange, refund, or reshipment of the item).

If an item appears to be missing from your order, please contact us within 48 hours of receipt.

Please include your order number along with a photo of the package and its contents upon opening.

We record all order preparations and will open an investigation to verify the situation and provide you with a prompt solution.